Frequently Asked Questions

Have a question? We've answered the most common ones below. If you don't find what you're looking for, feel free to reach out at tsmarket.support@gmail.com — the Tenderly team is always happy to help.

🚚 Shipping

How long does shipping take?

After processing (1–3 business days), delivery typically takes 7–14 business days depending on your location:

United States: 7–14 business days
United Kingdom: 7–14 business days
Australia: 7–14 business days
Canada: 7–14 business days
New Zealand: 7–14 business days

Do you offer free shipping?

Yes! Free shipping is available on eligible orders and will be applied automatically at checkout.

Do you ship internationally?

We currently ship to the United States, United Kingdom, Australia, Canada, and New Zealand.

Will I have to pay customs or import fees?

Customs duties or import taxes may apply depending on your country's regulations. These are the responsibility of the customer. We recommend checking with your local customs office before ordering.

📦 Order Tracking

How do I track my order?

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this on our Track My Order page or directly on the carrier's website.

My tracking hasn't updated — what should I do?

Tracking can take 48–72 hours to update after dispatch. If it still hasn't updated after 5 business days, please contact us at tsmarket.support@gmail.com.

I didn't receive a tracking email. What now?

Check your spam or junk folder first. If it's not there, contact us and we'll resend it right away.

🍼 Product Safety

Are your products safe for babies?

Absolutely. Baby safety is at the heart of everything we do at Tenderly. Our products are carefully selected and meet applicable safety standards. If you have specific questions about a product, please contact us before purchasing.

What age range are your products suitable for?

Each product listing includes age recommendations. Please always follow the guidelines provided and supervise young children during use.

Are the materials used in your products baby-safe?

Yes. We prioritize non-toxic, baby-friendly materials. Full product details are listed on each product page. If you have specific concerns or allergies, please reach out before ordering.