Shipping Policy

At Tenderly, we know that when you're shopping for your little one, every detail matters — including knowing exactly when your order will arrive. Here's a clear, honest overview of how we handle shipping.

Processing Time

Once your order is placed, our team carefully prepares and quality-checks your items before dispatch. Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).

You'll receive a confirmation email as soon as your order is on its way.

Shipping Times by Country

We currently ship to the following countries. Estimated delivery times after dispatch are:

• 🇺🇸 United States: 7–14 business days
• 🇬🇧 United Kingdom: 7–14 business days
• 🇦🇺 Australia: 7–14 business days
• 🇨🇦 Canada: 7–14 business days
• 🇳🇿 New Zealand: 7–14 business days

These are estimates and may vary depending on your location, local postal services, and seasonal demand.

Free Shipping

We're happy to offer free shipping on eligible orders. Any applicable free shipping offers will be clearly shown at checkout.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. Please allow up to 48–72 hours after dispatch for tracking information to update.

Possible Delays

While we do our best to meet estimated delivery windows, occasional delays can occur due to:

• High-volume periods (holidays, sales events)
• Customs clearance for international shipments
• Weather disruptions or carrier delays
• Incorrect or incomplete shipping addresses

If your order is significantly delayed beyond the estimated timeframe, please don't hesitate to contact our support team — we're here to help.

Customs & Import Duties

For international orders, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Incorrect Address

Please double-check your shipping address before completing your order. We are unable to redirect packages once they've been dispatched. If you notice an error, contact us immediately at tsmarket.support@gmail.com and we'll do our best to help.

Tenderly — Last updated: April 2026